Mesrkanloo International Exchange is the World's First Financial Firm to achieve

ICXS -  International Customer Experience Standard 2019

Mesrkanloo International Exchange has been awarded as the World’s first financial firm to receive ICXS (International Customer Experience Standard), Certified by British Standards Institution (BSI.)

Colin Rushmere, General Manager Compliance and Risk – BSI META Region said: “BSI is proud to award Mesrkanloo International Exchange with the International Customer Experience Standard (ICXS) and to be a part of this significant occasion. Achieving this is a testament to Mesrkanloo’s dedication to customer service and embrace best practices within a rapidly evolving industry."
It is a great pleasure to say that we have been awarded the International Customer service standard which is the world’s most unique Certification granted for the best customer service. MIE is a member of DSES (Dubai Service Excellence Scheme), investor partner of DQG (Dubai Quality Group) and we have also implemented the management system for ISO 9001:2015 Quality Management & ISO 31000:2009 Risk Management. In 2020 we are looking to feat the Advanced Certification of ISO 19600-2001 for Compliance Management & ISO/IEC 27001 for Information Security Management.

Being honest, the journey towards this project's integrity was not easy; in fact, it was very adventurous. Right from the moment when the idea was conceived to the outline of this project which was initiated later and until today, a lot of work has been done. Transforming the idea to the real output required a good deal of effort and various challenges that came in the way. This vision is a dream come true moment because of our team’s dedication and relentless energy enhancement in all ward and requirement to achieve all these rating certifications. Says’ the General Manager – Mr. Philip George.
Today when we stand with the International customer service standard, we proudly say that we have espoused one more feather in the history of Mesrkanloo International Exchange which has enabled us to advance our services and implementation of the latest adequate business strategies and transparency in all areas.

Contact Us

Ground Floor, Mesrkanloo Building,

Al Sabkha Area, Naif Road, Deira,

Dubai, United Arab Emirates

Phone: 04-2015353

Fax: 04-2015300