Vision, Mission & Values


Vision

To be the ideal choice in money remittances and foreign currency Exchange company to link with the people globally financial needs, through redefining in the fortitude of swiftness policy Provider by innovation team spirit and a relentless passion for service excellence by setting high standards in customer satisfaction and compliance. Our main aim is to add adequate Global business Correspondence to cater customer requirement.

Mission

Our mission is to provide reliable, efficient, profitable remittances and money exchange services to the customer expectations. We will strive to achieve high customer satisfaction and continuous augmentation in an attractive working environment in doing so; we will exercise good business practices and will ensure high value of friendly costumer service.

Values

Integrity

Real integrity is doing the right thing at the right time, treating the customers, solving the issues and working hard with great enthusiasm, making a perfect employee, success will come and go but integrity will last forever.

Respect

We pride ourselves on our operational excellence, enhanced customer value and commitment. All of our customers are partners in our mission and we believe that trust & respect are essential for team work.

Service Excellence

We do everything to provide you excellent service to make your life easier. We believe the products and services which offer that meets our customer's needs, we don’t make promises unless we will keep them. Because only satisfied customers have the potential to become loyal customers.

Growth Orientation

Teaching a growth mindset, create motivation & proceed in the world of business. Mutual growth for business; by providing growth opportunities for individuals in achieving business targets. "We believe in mobilizing diverse competencies".

Openness

Our staffs having a high level of openness which is very important to create thinking positive, imaginative and curious, a relationship is based on trust and openness, sharing of thoughts, ideas & being inclusive, we believe in constantly innovating on our products and services.

Empowerment

Empowering each individual to deliver their responsibilities, we gave the authority, procedures and resources, Authority to go extra miles to serve the customers, Procedure to represent best practice to serve efficiently and the resources such as knowledge and tools to get the job done.

Celebration

Creating an engaged work environment and to celebrate the success. If you don’t celebrate success, it won’t celebrate you and also we encourage our people to always maintain work life balance and a sense of humor at work.

Transparency

We will provide the full information about our products and services, the online rate for Forex transactions & the best rate & charges for Remittances to win the trust from our loyal Customers. It makes more comfortable & hassle free, Customer doesn’t like to face unpleasant surprises.

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Find Us

Ground Floor, Mesrkanloo Building,

Al Sabkha Area, Naif Road, Deira,

Dubai, United Arab Emirates

Phone : 04-2015353

Fax : 04-2015300

Email : info@mesrkanlooexchange.com